1. Introduction & Acceptance

1.1 These Terms of Service (“Terms”) govern your access to and use of the Micelo Martin website (“Site”), available at www.micelomartin.com, and the services provided by Micelo Martin, a brand of Sunglow Lifestyles Pvt Ltd (“Company”), registered in India and GST registered.

1.2 By accessing or using our Site and services, you agree to be bound by these Terms. If you do not agree with any part of these Terms, please do not use our Site.

2. About the Company

2.1 Micelo Martin is a brand under Sunglow Lifestyles Pvt Ltd, an Indian company engaged in the sale of premium eyewear.

2.2 Our product range is limited to sunglasses, screen glasses, and reading glasses.

2.3 The Company is GST registered, and all applicable tax details will be clearly provided at the time of purchase.

3. Use of the Site and Services

3.1 The Site is intended for browsing and purchasing our eyewear products.

3.2 You agree to use the Site only for lawful purposes and in accordance with these Terms.

4. Account Registration and Security

4.1 Certain features of the Site may require you to create an account. You agree to provide accurate, complete, and current information during registration.

4.2 You are solely responsible for maintaining the confidentiality of your account credentials and for any activity that occurs under your account. Please notify us immediately if you suspect any unauthorized access.

5. Orders, Payment, and Pricing

5.1 Order Process:

Browse and select your desired eyewear (sunglasses, screen glasses, or reading glasses).

Add items to your cart, review your order, and proceed to checkout.

5.2 Payment:

a. Payments can be made using available methods (credit/debit cards, net banking, or other approved gateways).

b. By placing an order, you confirm that all payment information provided is accurate and that sufficient funds are available.

5.3 Pricing:

a. All prices are displayed in Indian Rupees and include applicable GST (unless stated otherwise).

b. Any additional charges, such as delivery fees, will be clearly shown at checkout.

6. Shipping, Delivery, and Risk Transfer

6.1 Shipping & Delivery:

a. Estimated delivery times are provided on the Site. While we strive for timely delivery, these are estimates only and not guaranteed.

b. Delays due to circumstances beyond our control will be communicated as soon as possible.

6.2 Risk and Title:

a. The risk of loss or damage to the products passes to you upon delivery.

b. It is your responsibility to inspect the products upon receipt and notify us of any issues within 5-7 days of delivery.

7. Warranty and After-Sales Service

7.1 Warranty Coverage:

a. We provide a warranty for 1 year from the date of purchase for manufacturing defects only.

b. This warranty does not cover damages resulting from physical impact, misuse, or mishandling.

7.2 Claim Process:

a. If you discover a manufacturing defect within the warranty period, please contact our Customer Service at support@micelomartin.com with details, including photographs and proof of purchase.

b. Upon verification, the Company will, at its discretion, repair, replace, or refund the defective product.

7.3 Exclusions:

a. Any damage caused by physical impact, misuse, or mishandling is expressly excluded from this warranty.

8. Contact and Privacy Policy Inquiries

Should you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of the rights available to you, please call or email us at support@micelomartin.com.

Company Details:
Company Name: Sunglow Lifestyles Pvt Ltd
Address: Unit No: 402, Narayan Udyog Bhavan, Lalbaug Indl Estate, Lalbaug, Mumbai, Mumbai, MH, 400012, IN
Email: admin@sunglowlifestyles.com
Company Registration No: U33202MH2022PTC394020
GST No: 27ABJCS7925D1Z3